We ship all orders from Des Moines, Iowa with care and attention to detail.

📦 Processing Time

Orders are typically processed and shipped within 1–2 business days. You’ll receive a confirmation email with tracking once your order is on the move.

 U.S. Shipping

• Standard delivery: 3–5 business days (depending on location)
  

• All packages include tracking. Signature may be required for high-value orders.

🌍 International Shipping

Yes, we ship worldwide, but please note:

• All international orders are shipped at the buyer’s risk

• Thomas and His Trains is not responsible for damage, delays, or lost packages once the shipment leaves the U.S.

• Customs duties, taxes, or import fees are the responsibility of the buyer

• Insurance is strongly recommended. Contact us prior to ordering if needed

💥 Shipping Damage

We are not liable for any damage caused during shipping. For added protection, we highly recommend purchasing insurance. If you'd like to request additional packaging or coverage, please contact us before completing your purchase.

🧾 Questions About Your Order?

For help with tracking or shipping issues, reach out anytime at:
📧 orders@thomasandhistrains.com