Effective Date:Β
Welcome to Thomas and His Trains. By accessing or purchasing from our website (thomasandhistrains.com), you agree to be bound by the following terms and conditions. Please read them carefully before using our services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Prices, product availability, and shipping policies may change without notice.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or products without our express written permission.
2. Product Information
We specialize in O-scale model trains, including new, like-new, and gently used items. Product condition, road numbers, scale, and compatibility details are included in each product listing.
All descriptions and images are provided to the best of our knowledge. We are not liable for any inaccuracies beyond reasonable control.
3. Order Processing & Shipping
Orders are typically processed within 1β2 business days.
All orders ship from Des Moines, Iowa.
Tracking information will be provided once the order has shipped.
Shipping timelines are estimates and not guaranteed.
4. International Orders
We do ship internationally. However, international buyers assume all responsibility for customs duties, import fees, shipping delays, and potential loss or damage.
We strongly recommend purchasing insurance for international orders. Thomas and His Trains is not responsible for packages once they leave the United States.
5. Returns & Refunds
All sales are final.
We do not accept returns, exchanges, or offer refunds due to the collectible nature of our products.
If an item arrives defective (not damaged during shipping), contact us at thomasandhistrains+support@gmail.com within 3 business days of delivery, and we will work with you on a resolution.
6. Payment & Security
We accept major credit cards, PayPal, Shop Pay, and other secure payment methods through Shopify.
All transactions are encrypted and processed securely.
7. Limitation of Liability
Thomas and His Trains shall not be liable for any direct or indirect loss, damages, or expenses related to the use of our products or website.
8. Governing Law
These Terms are governed by the laws of the State of Iowa, United States. Any disputes shall be handled in the appropriate courts of Polk County, Iowa.
9. Contact Information
For any questions about these Terms, contact us at:
π§support@thomasandhistrains.com
π« We Deliver the Heat
No matter where you rail, we deliver the heat. Fast, secure, and worldwide.
Satisfaction Comes First
Every item is inspected, packed, and shipped with collector-level care. Due to the exclusive nature of our products, all sales are finalβno returns, refunds, or exchanges.
Real Support, Real People
Run by real collectors. Tap in anytimeβweβve got your six.
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