All sales are final.
Due to the collectible nature of our products, we do not accept returns, refunds, or exchanges. Each item is inspected and described to the best of our ability so you can shop with confidence.
Damaged in Transit:
We are not responsible for any damage caused by shipping carriers. If you'd like added protection, we strongly recommend requesting shipping insurance before placing your order.
Defective Items:
If your item arrives with a manufacturer defect (not shipping damage), contact us within 3 business days of delivery at support@thomasandhistrains.com. Weβll evaluate the situation and work with you on a resolution if applicable.
π« We Deliver the Heat
No matter where you rail, we deliver the heat. Fast, secure, and worldwide.
Satisfaction Comes First
Every item is inspected, packed, and shipped with collector-level care. Due to the exclusive nature of our products, all sales are finalβno returns, refunds, or exchanges.
Real Support, Real People
Run by real collectors. Tap in anytimeβweβve got your six.
π Secure Payments
Locked in with 100% safe checkout. Shop confident, shop protected.